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Support Request Form
Please provide accurate and complete information to ensure that you receive an accurate and complete resolution in the shortest period of time. Response time is usually within one business day.
LandWare Support hours: Mon-Thu: 9am-5pm EDT, Fri: 9am-3pm EDT
Solutions to Top Issues
1. During installation on Windows Vista, I receive the message "Register Server Error: <file>".
2. The Pocket Quicken installer reports that it can not find QW.EXE or the Quicken directory.
3. I am using Macintosh Quicken 2003 or later and receive an error #7 or #135 (the file version is too new).
4. I received an err #8 in my Windows HotSync Log.
5. I received an err #12 or err #140 in my Macintosh HotSync Log.
6. I lost the activation code for my LandWare product. How do I get a new one?
Product Pocket Quicken for Palm OS Pocket Quicken for Pocket PC Pocket Quicken for MS Smartphone
What version and build number of Pocket Quicken are you using? How do I find this?
What version of desktop Quicken are you using? Select Version >>> Quicken 2008 Quicken 2007 Quicken 2006 Quicken 2005 Quicken 2004 Quicken 2003 Quicken 2002 Quicken 2001 Quicken 2000 Quicken 99 Earlier version of Quicken None. I do not synchronize with Quicken
For which country is your version of desktop Quicken designed? Select Country >>> US/Canadian French Canadian UK Other
Desktop Operating System Select Platform >>> Windows Vista Windows XP Windows 2000 Windows NT Windows Me Windows 98 Windows 95 ------------------------------ Mac OS X (10.4) Mac OS X (10.3) Mac OS X (10.2) Mac OS X (10.0 - 10.1) ------------------------------ Other How to?
Handheld Model How to?
Which operating system does your handheld use? Select Version >>> Palm OS ------------------------------ Windows Mobile 6 (Version 5.2) Windows Mobile 5 (Version 5.x) Pocket PC 2003SE (Version 4.21 or later) Pocket PC 2003 (Version 4.0 - 4.20) Pocket PC 2002 or earlier (Version 1.0 - 3.0) How to?
Which OS version does your handheld use? How to?
Your Full Name
Your Email address
Subject
Detailed description and EXACT steps to reproduce the issue.
If this is a sync issue, please paste the sync log from your desktop computer into the box below. How to?
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